At ML City we are doing our very best to make it simple and clear for you. Nevertheless it still happens that you might have some questions here or there. Very strange we think, but okay. And that’s a joke of course ;) . The anwers to our frequently asked questions you find below.
ML stands for Mats & Lijn, the founders of ML. During one of their countless sparring sessions, one plus one suddenly became two, or rather ML. Mats studied sports and became head coach, while Lijn became marketing and communications chief. Our goal has always been to make sport a passion rather than an obligation. Call us sports fanatics, but that has been our goal since we ML was founded in 2019.
They are not only business partners, but also partners in life. With a family of four, they know all too well how difficult it is to combine sport with a chaotic life. That's why ML City energizes, empowers and evolves you into the best version of yourself so you can face life's challenges with confidence.
We’re thrilled to announce that the ML City App is officially live and ready for you to download! This app is designed to seamlessly integrate into your daily routine, offering a range of features that make managing your fitness schedule easier and more efficient than ever before.
App Store
Google Play
Are you joining us for the very first time? Don’t be scared, we are here to get you up and running. Please come 10 minutes prior to your first class. This way we can explain what is coming, or give you an extra hand with the bike or skillmill.
A Starter pack is valid for 3 weeks. In these 3 weeks you get 3 credits to try out all ML City classes. Don’t forget to be there 10 minutes prior your class the first time. The Summer Starter Pack is valid for 1 month. Try to pick up your work out routine as soon as possible :).
Your credits are personal and valid for 6 months. If you have an injury or are you traveling for a minimum of 4 weeks, send us a message via the app or send an email to info@mlcity.nl. We will help you find a solution.
A membership at ML City is for a minimum of 3 or 12 months. After that you are able to end your membership monthly. We automatically collect your fee on a monthly basis from your bank account.
Unfortunately we don't have any parking facilities. You can walk, cycle or take public transport to our classes. Is this not an option? There are plenty of pay and display car parks around the studio. Please see our studio information page for details.
Please wear clean shoes inside of our gym.
Treat each other with respect, we think it is very important that people can be themselves. Since we think this is our most important house rule we ask you to send us a message if you do not get this feeling.
Please be in time. The door closes 2 minutes before the class starts, so make sure you are there 5 minutes before the class starts. Are you coming for the first time? Please make sure you are there 10 minutes before class starts.
You can order products from our desk on your account. We will automatically charge your account on a monthly basis or send you an invoice.
Bring your own water bottle and fill it up in the studio. Forgot your bottle? You can purchase water at the ML Desk.
You can cancel your class for free up to 4 hours before the class starts, after that you loose your credit. Something last minute happens? Please send us a message!
That’s sad to hear. We’d like to hear why you want to cancel your membership. So send us a message through the app including your reason that you end your membership. Our customer support will get back to you asap.
Note: A membership is for a minimum of 3 or 12 months. After these 3 or 12 months it's possible to end your membership on a monthly basis. See the app to check the end date of your membership. Does your membership start at the 15th of the month, make sure you send us a message latest on the 14th. Otherwise it will take an extra month before your membership ends.